Summer 2002 Edition
Schedule Of Meetings On Schemes
Information About Repairs And How To Report A Repair
Dealing With An Emergency Repair Outside Office Hours
Methods Of Paying Your Rent
Advice And Contact Information
Advice On What To Do If You Have Secured Alternative Accommodation
Advice And Contact Information
Useful Adresses And Telephone Numbers
Advice For Applications, Transfers, Ulidia Tenants And Direct Exchanges
Fill In The Online Contact Form
PROPERTY REPAIRS

The Association is responsible for the repair and maintenance of the structure, the exterior and common parts of the premises. We endeavour to meet the following targets with regard to carrying out this responsibility:
Emergency Repairs

These are repairs that could be considered a risk to health eg. major electrical faults, burst pipes, fumes from gas or solid fuel room heaters. Our target is to complete these repairs within 24 hours.

 
Urgent Repairs  

These are less serious types of repairs but need to be carried out quickly nevertheless, eg. other plumbing/electrical repairs, loose or missing slates, leaking toilet. Our target is to complete these repairs within 4 working days.

 
Routine Repairs  

These include most other repairs eg. repairs to fencing, gates. Our target is to complete these repairs within 20 working days.

 
REPORTING A REPAIR
The Association is not liable for repairs that arise as a result of tenants carelessness or neglect, these repairs are your responsibility. We may in some circumstances arrange for the damage to be made good, and the cost of the repair will be charged to you.

You can report a repair by calling into the office in person or by telephoning/writing. Alternatively you can e-mail us or use the online contact form.

Please remember to give the following information:

  • Name, address and telephone number
  • A description of the repair in as much detail as possible
  • Times when you will be available to give access to contractors